How do I register?

You can register by clicking on the above "Profile" button at the top right corner of the homepage. Provide your mobile number and after verified by OTP (one time password) follow the instructions. Read the terms and conditions, fill up the details and submit the registration form.

 

Are there any registration charges?

Registration on ichamotti.com is free.

 

Can I have multiple accounts?

Each email address and contact phone number can only be associated with only one account.

 

What is My Account?

My Account is the section where you reach after you log into ichamotti.com. My Account allows you to track your active orders, as well as see your order history and update your contact details.

 

How to get the forgotten password?

On the Login page click on forgot password. Then enter your registered phone number. A One Time Password (OTP) will be sent to your phone number. Submit that OTP then a password will be sent to your phone number & mail also. You can log in through that password, In case of any further issues please contact our customer support team.

 

What are the modes of payment?

You can pay;

Cash on delivery

Credit and debit cards (VISA / MasterCard)

Net banking

GPay

Phonepe

 

Is there any extra delivery charge?

Delivery charge of Rs. 38 will be added on all orders <599. 

599 or above orders delivery charge is FREE.

 

How do I check you deliver in my area?

You can check your area availability by checking the Pin code section on the checkout section.

 

What is the delivery system of Ichamotti?

We have our delivery team and as per your selected delivery time slot, we do the same.

 

How do I order over the phone?

You can call any time between 6 am – 11 pm to our customer support team at +91-8013908428 to place your order.

 

How might I store Fish or chicken that I requested?

Keep 0˚ - 4˚c to store the item.

 

How will I claim or request a replacement/refund of the delivery product?

At the time of delivery if we deliver the wrong or damaged product then you can claim replacement or refund the product. Please note replacement depends on the availability of the same product. For details please check www.ichamotti.com/return

 

What is the minimum order amount?

The minimum order amount is Rs.299/- to place an order.

 

What are the delivery slots?

Delivery slots are as follows:

 

9AM - 11AM

11AM - 1PM

1PM - 3PM

3PM - 5PM

5PM - 7PM

7PM - 9PM

 

What is the procedure to get back my money for wrong-delivered or damaged products?

For online payment, you can get your order amount refund within 2-3 working days depending on bank to bank and for cash-on-delivery, you will get the order amount refund via CASH or UPI within 24hrs.

 

If I am not satisfied with the delivered products what shall I do?

You can return the product at the time of delivery or you can return/replace the product within 24hours of delivery. Please note we do not accept cooked products.

 

Can I add or remove products after placing my order?

Once your order is completed, you will not be able to make modifications to the website. Please contact our customer support team for any modification of an order.

 

Can I change the delivery slot after placing my order?

You cannot change your delivery once you place the order. In case of emergency, you can contact us at +91-8013908428 and we will try our best to change.

 

How do I check the current status of my order?

You can contact our customer representative to know details/status about your order.

 

Can I order in bulk?

Yes, we accept bulk orders at a very reasonable rate.

 

Are there any hidden charges/taxes in addition to the price shown?

No. there are no tax charges but we charge for delivery <599 i.e. Rs. 38/- per order over the price shown on the website.

 

How do you weigh your products?

Chicken, Mutton, mushrooms, and a few fish items will be exact or greater than the weight shown. Other fish items are weighted before cut and clean, after cut and clean the net weight will be lesser 10% to 40% from the gross weight depending on the variety of fish/fishes.